Politica de reembolso

YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER
TO RETURN THE PRODUCT TO US. IF YOU WANT TO RETURN YOUR ORDER; ALL THE COSTS
ARE FOR THE CUSTOMER. Please email us at info@celestialcrystals.nl with your order number and reason for
return.

 

The returned items must be sent back in their original packaging
together with all the materials received with the item/s (dust bags, covers
etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and
must have all original security seals still attached. When trying on shoes,
please be mindful not to scratch the soles or mark the shoe box. Briefs,
swimsuits and bikini bottoms should be tried on over underwear, without removing
the protective adhesive strip or they will not be accepted. This is for hygiene
reasons. We will not accept any returns that have been worn or are soiled. If
the item does not fit these requirements the item will not be accepted and will
be sent back to the customer at their own cost.

 

All products are checked at the warehouse for any faults. However,
if a customer receives an item not in the original state please contact info@celestialcrystals.nl.
Goods are classified as faulty if they are not of satisfactory quality, fit for
purpose or as described. Please note that items which are damaged as a result
of normal wear and tear; by accident; or through misuse will not be considered
faulty. If your item is faulty when you receive it, you can return it for a
refund within 14 days from the date you received it.