Shipping & returns

NETHERLANDS:

FREE SHIPPING OVER €50,00, otherwise
€6,95.

EUROPEAN UNION COUNTRIES

Free shipping over €150,00, otherwise:

Shipping costs: €15

Countries included: Austria, Belgium,
Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary,
Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain.

NORTHERN EUROPE AND AMERICAS

Shipping costs: €25

Countries included: Canada, Cyprus,
Ireland, Jersey, Malta, Mexico, United Kingdom, United States, Croatia,
Finland, Norway, Sweden, Switzerland.

APAC

Shipping costs: €25

Countries included: Albania, Australia,
Azerbaijan, Bahrain, Brunei, Brunei Darussalam, Cambodia, Canary Islands, China
Mainland, Hong Kong SAR, Iceland, India, Indonesia, Japan, Jordan,
Korea,Republic Of, Kuwait, Macau SAR, Malaysia, New Zealand, Oman, Philippines,
Qatar, Russia, Russian Federation, Saudi Arabia, Serbia, Singapore, South
Africa, South Korea, Taiwan Region, Thailand, Turkey, Ukraine, United Arab
Emirates, Vietnam.

ROW (Rest Of the World) 

Shipping costs: €49

Countries included: Bermuda, Chile,
Colombia, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Israel, Kazakhstan,
Lao People's Democratic Rep, Lebanon, Marshall Islands, Martinique, Mauritius,
Morocco, Paraguay, Peru, Puerto Rico, Reunion, Senegal, Trinidad and Tobago,
Angola.

Celestial Crystals processes orders within 48 hours of the
order’s placement, or the next available working day. Orders placed from Friday
to Sunday, or holiday will be processed the following business day.  WE
SHIP ALL OVER THE WORLD

Once shipped, arrival time of packages may vary from country to
country.

The Netherlands: 1-2 working days

Europe: 3-5 working days

US and the rest of the world: 7-14 working days

Celestial Crystals cannot be accountable for carrier delays or
delays caused by holidays, meteorological conditions, customs inspections and
other circumstances that are irrelevant to our control.

YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER
TO RETURN THE PRODUCT TO US. IF YOU WANT TO RETURN YOUR ORDER; ALL THE COSTS
ARE FOR THE CUSTOMER. Please email us at info@celestialcrystals.nl with your order number and reason for
return.

The returned items must be sent back in their original packaging
together with all the materials received with the item/s (dust bags, covers
etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and
must have all original security seals still attached. When trying on shoes,
please be mindful not to scratch the soles or mark the shoe box. Briefs,
swimsuits and bikini bottoms should be tried on over underwear, without removing
the protective adhesive strip or they will not be accepted. This is for hygiene
reasons. We will not accept any returns that have been worn or are soiled. If
the item does not fit these requirements the item will not be accepted and will
be sent back to the customer at their own cost.

All products are checked at the warehouse for any faults. However,
if a customer receives an item not in the original state please contact info@celestialcrystals.nl.
Goods are classified as faulty if they are not of satisfactory quality, fit for
purpose or as described. Please note that items which are damaged as a result
of normal wear and tear; by accident; or through misuse will not be considered
faulty. If your item is faulty when you receive it, you can return it for a
refund within 14 days from the date you received it.

ONCE THE RETURN HAS BEEN RECEIVED AT OUR WAREHOUSE AND ACCEPTED BY THE QUALITY AND CONTROL TEAM, THE REFUND WILL BE PROCESSED VIA THE ORIGINAL PAYMENT METHOD. THE REFUND INCLUDES THE FULL PRICE FOR THE PRODUCT(S) BUT NOT THE DELIVERY CHARGES.